Empower Good People to Develop a Strong Brand
By Dave Henry / March 2016Insights
I was very fortunate to have had impressed upon me, both personally and professionally, the importance of treating people well. The life lesson came at an early age from my Dad; the business one early in my career from the late Tom Stemberg, a brilliant marketer whose many accomplishments included founding Staples. Over the years I constantly employed that philosophy in every company I worked for, regardless of location. The principle was always the same. Surround yourself with good people, and then empower them to do their jobs. The result was always developing a strong brand. When people are treated well, and receive good communications, they extend this to the customer. But if employees do not receive this, how can you expect them to ever treat customers properly? Pretty simple. And yet, so often ignored.
Speaking of brilliant marketers, Ted Rubin’s post Empower Your Employees… and They Will Power Your Brand! drives home these very points beautifully. As he notes, it is even more critical today, with all the impact of social and digital. Treat employees with respect. It is not only the right thing to do, but it also is the smart business thing to do.
Contributed by Dave Henry, Board Member at Aptaris and Senior Marketing & Advertising Executive
Dave has over 40 years creating successful brands that customers love and companies depend upon. Nationally recognized for building the businesses of several large grocery retail chains, his career includes SVP of Marketing for Winn-Dixie and senior executive at Price Chopper Supermarkets and Star Markets division of Jewel Companies. He has been a leader at organizations such as the Food Marketing Institute and National Grocers Association. You can follow Dave on Twitter at: @d_f_henry.