Enterprise Marketing & Promotions Management

Implementation Project Manager

By / June 2017



The Aptaris Implementation Project Manager leads various new customer engagements, current customer improvement and support, and other special projects. The role includes, but is not limited to, defining business requirements, configuring software, training end users, developing and executing project plans and managing client expectations and communication.


  • Lead and assist new customer implementations:
    • Formulate, document, and deliver professional implementation plans
    • Identify key project participants and successfully guide individual and group interactions to satisfy expectations, milestones, and deliverables
    • Anticipate, address, and remedy challenges and changes to plans
    • Complete contract and implementation activities within budget and on time
    • Define and document ‘to be’ business flow for the use of the Aptaris solution
    • Configure Aptaris software to fit specific customer processes and needs
    • Prepare and deliver customer training and user documentation
    • Lead, moderate, and assist customer relations throughout the process
    • Provide executive level status reporting and communication throughout the project
  • Develop and maintain trusted and valued relationships with client executive sponsors, project leads, management, and staff (as a perceived subject matter expert)
  • Participate, as needed, in sales discovery efforts
  • Provide accurate and timely administrative metrics that ensure accurate budgets, plans, and timelines, including estimates, forecasts, and time logs for assigned projects.

Required Experience

  • Four-year college degree required
  • Minimum 4+ years managing enterprise software implementations
  • Experience with retail or CPG companies a plus
  • Strong project management experience
  • Strong communication skills both written and verbal
  • Experience in managing client expectations
  • Experience leading and documenting detailed discovery with current process and providing recommended solutions
  • 40-75% travel required

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